299bat Privacy Policy – Player Personal Data Protection

299bat is committed to protecting the privacy of every individual who uses our platform. We understand that your trust in us depends not only on the quality of our betting services, but also on how we handle the personal information you entrust to us.

This Privacy Policy is established in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection standards. It covers all data collected through:

• The official website 299bat.run and all related subdomains.
• The 299bat mobile app is available for download from the Download us.
• All official 299bat communication channels including live chat, support email and messaging platforms.
• Any interactions you have with our customer support team.

If you have any concerns about how we handle your personal data, we encourage you to read this document in full and contact our team if anything is unclear.

We only collect data that is strictly necessary to provide you with a safe, fair, and quality service. Below are the categories of data we collect and their purposes:

Every piece of data we collect is used solely for lawful, stated purposes. In brief, here are the primary ways we use your information:

• Account Management: Creates and maintains your account, processes secure logins, and facilitates access to all features of the 299bat platform.
• Transaction Processing: Processes deposits and withdrawals quickly and securely to your registered bank account or eWallet.
• Security & Fraud Prevention: Identifies and prevents unauthorised access, fraud, money laundering (AML), and other suspicious activities.
• Legal Compliance: Fulfils legal obligations under PDPA 2010 and reporting requirements to the relevant authorities.
• Service Improvement: Analyses usage patterns in aggregate (not individually) to improve overall platform quality, speed, and user experience.
• Service Communications: Sends transaction notifications, account updates, and important security alerts. You cannot opt out of these essential service communications.
• Marketing (with consent): If you have given your consent, we may contact you about the latest promotional offers. You can opt out at any time via your account settings.

299bat do not sell, rent or trade your personal data to any third party for commercial purposes. This is our absolute commitment. However, there are limited situations where we need to share your data:

• Third-Party Service Providers: Companies that assist us in operating the platform, such as payment processors, identity verification providers and cloud service providers. All such parties are bound by strict confidentiality agreements and may only use your data for specified purposes.
• Legal Requirements: Where required by a court, regulatory authority or law enforcement agency with lawful authority, we will comply with such requests.
• Public Interest Protection: In cases where disclosure is required to prevent serious fraud, money laundering, or public safety threats.
• Business Transfers: If 299bat is involved in a merger, acquisition or asset sale, user data may be transferred as part of that transaction. You will be notified in advance.

299bat continuously invests in the latest security infrastructure to ensure your data remains protected at all times. Key security measures we have implemented include:

• 256-bit SSL Encryption: All communications between your device and 299bat's servers are encrypted using TLS 1.3 protocol, the encryption standard adopted by leading financial institutions worldwide.
• Secure Data Storage: Your personal data is stored in databases protected with military-grade encryption, with access restricted to authorised personnel only.
• Two-Factor Authentication (2FA): We offer and encourage the use of 2FA for all player accounts to add an extra layer of security to your login process.
• 24/7 Monitoring: Our cybersecurity team continuously monitors the platform to identify and address any security threats before they impact users.
• Regular Security Audits: The 299bat platform undergoes regular independent security audits conducted by qualified third-party security firms.

The 299bat website and app use cookies and similar tracking technologies to enhance your experience. Below are the types of cookies we use:

• Essential Cookies (Required): Required for core platform functions such as maintaining your login session and processing transactions. These cookies cannot be disabled.
• Performance Cookies: Collects information about how visitors use our website in aggregate and anonymously, helping us identify areas for improvement.
• Functional Cookies: Remembers your preferences such as language, currency denomination, and display settings to deliver a more personalised experience.
• Security Cookies: Helps identify suspicious activity and protect your account from unauthorised access attempts.

You can manage your cookie settings through your web browser. Please note that disabling certain cookies may affect some features on our platform.

Under Malaysia's PDPA 2010 and our Privacy Policy, you have the following rights regarding your personal data held by 299bat:

To exercise any of the above rights, please contact our Privacy team via live chat or support email. We will process your request within 30 business days.

299bat retains your personal data only for as long as needed to fulfil the purpose for which it was collected, or as required by law:

• Active Account Data: Retained for the duration your account is active and for 7 years after account closure, in line with Malaysia's financial regulatory requirements.
• Transaction Records: Retained for a minimum of 7 years for audit, AML compliance, and tax requirements.
• Communication Logs: Live chat transcripts and emails are retained for 2 years for quality control and dispute resolution purposes.
• Technical Log Data: Access logs and technical data are retained for 90 days before being automatically deleted.
• Marketing Data: If you withdraw your marketing consent, the relevant data will be deleted within 30 days.

The digital landscape is constantly evolving, and so are best practices in privacy. 299bat reserves the right to update this Privacy Policy from time to time to reflect changes in law, technology, or our business practices.

If we make material changes to this policy, we will notify you through:

• A prominent notice on the main page of 299bat.run.
• In-account notification upon your next login.
• An email will be sent to the address registered on your account at least 14 days before the changes take effect.

Continued use of the 299bat platform after the effective date of any changes constitutes your acceptance of the latest version of this Privacy Policy.

If you have any questions, concerns or complaints regarding this Privacy Policy or how 299bat handles your personal data, please contact us:

• 24/7 Live Chat: The fastest way to reach us — our Malay-speaking team is ready to assist in under 2 minutes.
• Privacy Email: [email protected] — for formal complaints or personal data-related requests that require documentation.
• FAQ: Visit page FAQ us for instant answers to commonly asked privacy-related questions.